Accountability
Corrections
What we correct, how a correction appears, and how to ask for one. A published number that turns out to be wrong is our problem, not the reader's.
Last updated 12 September 2026What gets corrected
Wrong fees, wrong plan names, wrong cancellation windows, wrong ownership, misquoted policy text and broken or mislabelled images. Headlines, verdicts and the pros-and-cons list are corrected on the same basis as body text — a misleading summary is a misleading review.
How a correction appears
A material correction is added to the review with a note saying what was wrong and what is now right. We do not quietly rewrite a sentence and leave the page looking as though it always said the new thing. Typographic and formatting fixes are made without a note.
Updates and rescoring
When a platform changes its fees or policy, the review is updated and, if the change is material, the score moves. That is an update rather than a correction: the original review was right at the time. Both are dated.
Asking for a correction
Send the URL, the exact passage, and evidence an editor can verify independently. The strongest evidence is the operator's own current terms page or a booking confirmation showing the charge. We assess the claim against primary sources rather than against a press statement.
Removal
We correct rather than delete. A review is removed only where the content is unlawful, creates a genuine safety risk, or concerns a product that no longer exists and cannot be responsibly corrected. A negative score is not a reason for removal.