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Contact the desk
Corrections, documented tips about a booking platform, and questions about how a score was reached all reach the same editorial desk.
Last updated 12 September 2026Corrections
Send the review URL, the exact sentence you believe is wrong, and evidence we can check — a screenshot of the current terms page, an order confirmation with the fee visible, or a link to the operator's own documentation. A specific, evidenced note is acted on quickly; a general objection to a score usually is not.
Tips about a platform
We are interested in documented changes to fees, cancellation policy, refund handling or listing quality — especially changes a platform has not announced. Tell us whether the material is public, confidential or embargoed. Sending us information does not by itself create a confidential-source relationship.
From the platforms we review
Operators are welcome to correct factual errors and to tell us when a policy has changed. We will update the review and note the change. We do not accept payment, commission, free stays, media rates or sponsored placement in exchange for coverage, and requests to remove criticism are declined.
What we cannot do
We cannot recover a deposit, chase a refund, reinstate a cancelled reservation, or contact a platform on your behalf. If a booking has gone wrong, the operator's own dispute process and your card issuer's chargeback route are the two mechanisms that actually work.