Reporting an error
If a number in a review does not match the manufacturer's page or your own purchase paperwork, send us the link to the review, the exact wording you believe is wrong, and the evidence. A correction request with a specific citation is handled far faster than a general objection.
Owner experience
We especially want to hear the things that are not on the manufacturer's page: how much capacity the pack lost in two years, how the service centre handled a claim, whether parts were in stock. No amount of spec reading replaces this.
Please say where you bought it, how long you have had it, and roughly how many kilometres a day you ride — without those three, a report is very hard to use.
Manufacturers and dealers
If you work for a brand and a review describes your product incorrectly, send the official documentation. We will fix what is wrong. We do not remove a judgement because it is unflattering.
We do not accept loan machines with conditions attached to coverage. Where a machine was provided for testing, the review says so.
How we respond
The newsroom reads everything that arrives but does not promise a reply to each message, nor to publish, amend or remove anything on request. A legal request should identify the requesting party, the grounds, the link to the review and what you are asking for.